Duck Creek Claims

Duck Creek is the other incumbent modern claims-admin platform. Founded in 2000, publicly listed through 2023, and now owned by Vista Equity Partners after a $2.6B all-cash take-private in March 2023. The product covers the full claims lifecycle — FNOL, investigation, payments, negotiations, reporting, closure — and competes directly with Guidewire ClaimCenter for enterprise P&C deployments.

Named customers. Berkshire Hathaway Specialty Insurance, Hollard (Australia), Northbridge Financial (Canada), and Tokio Marine appear in Duck Creek's investor-relations materials around the Vista transaction. The roster is global; the US enterprise footprint is meaningful but specific named public deployments beyond BHSI are thinner than Guidewire's.

The modern-rung duopoly. In practice, a US carrier evaluating claims-admin modernisation shortlists Guidewire and Duck Creek first. The two products are philosophically close — configurable workflow over a strict data model, vendor-led implementation ecosystem, multi-year deployment cycles. The interesting decision is rarely one vs the other; it is whether to take the modern rung at all, given that AI-native vendors now displace individual workflow steps inside whichever claims-admin system the carrier already runs.